First of all, Apollyon and I have been experiencing a little problem with the HellFire© over the last couple of days. It has been cooler by quite a few degrees, and we have been quite unfortunately hindered in our cooking abilities as well as experiencing severe torture withdrawal, since it is no fun to throw despairing souls into moderately cool raging flames. Since you keep a habit of tending to the fire, I hope you will consider taking a look at what could be going wrong.
Second of all, we recently got an occupant whom we are not quite sure what to do with. She has lead a very sinful life, and she seems to enjoy all of the chambers that suit her level of overall horribleness. Apollyon suggested that we promote her straight to demon, and skip the probation period of one hundred years. I was hoping you could interview her and help us decide what to do with her. She is currently residing in the guest room of the Palace of Gehenna, and with your consent, I will send her to your chambers.
Many thanks from your better son,